If you are a service provider, and you are facing a customer complain, how do you handle it? Just laugh it off, i mean, L.A.A.F it off. Listen : demonstrate empathy and understand the concerns raised by the customer Apologise: Deliver a sincere, genuine apology for the mistake, even if you dudnt cause it but you "own" it because you work there. Acknowledge: Be accountable and acknowledge the inconvenience caused Fix: Take action and offer acceptable & agreeable solution. Do a service recovery by always compensating the customers. Adapted from: Superstar Customer Service by Rick Conlow Have a pleasant friday, everyone! #appliedcreativity #servicecreativity #workplacecreativity Keep moving forward,
Hazriq Idrus Founder, The Speaking Factory Pte Ltd
0 Comments
Your comment will be posted after it is approved.
Leave a Reply. |
From the EditorThe Speaking Factory is dedicated to help leaders and teams overcome communication & innovation challenges using corporate improvisation & creative strategies. Articles by Categories
All
|